Refund policy
Returns & Exchanges
We want your shopping experience with Drift Vertex to be simple, transparent, and reliable. Please review the following return and exchange guidelines before submitting a request.
01 / RETURNS
We accept eligible returns within 14 days of delivery.
To qualify for a return, the item must:
- Be unworn and unused
- Remain in its original condition
- Have all original tags attached
- Be returned in the original packaging
- Include any promotional items, gifts, accessories, or other items included with the original order
If promotional items or included gifts are not returned, their applicable retail value may be deducted from the refund.
Items that do not satisfy these requirements may be refused or may not qualify for a refund.
A $30.00 return processing fee applies to approved standard returns. This fee covers return shipping and restocking-related costs.
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02 / EXCHANGES
We offer exchanges for eligible items within 14 days following delivery.
Customers may request an exchange for a different size or available style, subject to product availability.
Eligible exchanges are provided without return shipping or restocking fees.
If the requested replacement item is unavailable, we may offer an alternative solution, including store credit or a refund where applicable.
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03 / NON-RETURNABLE ITEMS
The following items are generally not eligible for return or exchange:
- Final sale or clearance merchandise
- Gift cards
- Items that have been worn, used, washed, or damaged
- Items returned without required original tags
- Items returned without the original packaging when such packaging is required for the return
Any products subject to special return restrictions will be identified on the product page or at the time of purchase.
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04 / RETURN SHIPPING
Unless an item arrives damaged or we send an incorrect item, the customer is responsible for the cost of returning the merchandise.
Original shipping charges are generally non-refundable except where otherwise required by applicable law.
We strongly recommend using a shipping service that provides tracking and proof of delivery.
Drift Vertex cannot be responsible for returned merchandise that is lost or damaged while being shipped back to us.
When appropriate, Drift Vertex may provide a prepaid return label for an eligible return. If the return subsequently fails inspection or does not qualify under this policy, the applicable return-label cost may be deducted from any refund.
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05 / REFUNDS
Once the returned merchandise has been received, it will be inspected.
We generally notify customers of the return approval status within 3 business days after the returned item has been received and inspected.
Once a refund is approved, the applicable amount will be returned to the original payment method.
The time required for the refund to appear in the customer's account depends on the customer's bank, credit card issuer, payment provider, or other financial institution.
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06 / PRODUCT QUALITY CLAIMS
If you believe that your order has a quality issue or that the item received is materially different from the product description, please contact Drift Vertex as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue.
For quality-related claims, the merchandise may need to be returned to us for inspection before a refund, replacement, or other resolution can be approved.
A refund or replacement will be determined after the reported issue has been reviewed and verified.
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07 / HOW TO REQUEST A RETURN OR EXCHANGE
To start a return or exchange request, contact our customer support team with:
- Your order number
- The product you wish to return or exchange
- The reason for the request
- Relevant photographs, when applicable
Please contact us before sending any merchandise back.
Do not return an item without receiving return authorization from Drift Vertex first.
Unauthorized returns may not be accepted or processed.
Customer Support Email:
mcreecirelli1059@hotmail.com
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08 / DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photographs of the item
- Photographs of the packaging
- A brief description of the issue
We will review the information and work with you to determine the appropriate resolution.
Please retain the original packaging and merchandise until the claim has been reviewed.
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09 / ORDER CANCELLATIONS
Cancellation requests may be submitted within 24 hours of purchase by contacting:
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
After shipment, customers should follow the applicable return procedure described in this policy.
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10 / OUR COMMITMENT
At Drift Vertex, we aim to provide clear and fair return and exchange procedures while maintaining a reliable customer experience.
Every request is reviewed according to the applicable terms of this policy and any mandatory consumer protection laws that apply to the customer's order.
If you have questions regarding a return, exchange, refund, or order cancellation, please contact our customer support team:
We will review your request and respond as soon as reasonably possible.