Shipping policy

Shipping Policy

At Drift Vertex, we are committed to providing a reliable and convenient shipping experience from the moment your order is placed until it arrives at your door. This Shipping Policy explains our processing times, estimated delivery periods, tracking procedures, and how we handle shipping-related issues.

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Shipping & Delivery Times

Orders are generally delivered within 7–20 business days after shipment.

Actual delivery times may vary depending on several factors, including:

  • Your delivery location
  • Carrier operating conditions
  • Customs clearance procedures for international shipments
  • Seasonal shipping volumes
  • Public holidays or major international events

Although most orders are delivered within the estimated timeframe, unforeseen delays may occasionally occur due to circumstances outside our control.

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Order Processing

Orders are normally processed and prepared for shipment within 1–4 business days after the order has been successfully placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

During periods of unusually high demand, processing times may occasionally be extended. Please note that receiving a tracking number does not necessarily mean that the carrier has already completed its first physical scan.

Tracking activity may take approximately 2–5 business days to appear after the tracking number has been issued.

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Customs & Import Delays

Certain orders may be shipped internationally and may therefore be subject to customs inspections or clearance procedures.

Customs processing can result in additional delivery time beyond the estimated shipping period.

Drift Vertex is not responsible for delays resulting from customs inspections, customs holds, airline capacity limitations, customs backlogs, or other procedures imposed by governmental or transportation authorities.

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Shipping Rates

We currently provide free standard shipping on all orders.

There is no minimum purchase requirement to qualify for free shipping.

Any applicable duties, taxes, or customs charges imposed by the destination country are handled according to our applicable tax and customs policy.

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Order Tracking

After your order has been shipped, we will send you an email containing your tracking information.

Please note that tracking information may not become active immediately.

Allow approximately 2–5 business days for the carrier to begin registering and displaying tracking scans in its system.

Customers can use the tracking information provided in their shipping confirmation to monitor the progress of their order.

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Delayed or Missing Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team so that we can investigate the shipment with the carrier.

We recommend contacting us before initiating a payment dispute or chargeback with your bank, PayPal, credit card provider, or other payment service.

Our support team will work with the relevant carrier to investigate delivery issues and determine the appropriate solution.Please trust our team's ability – in 99% of cases, we will resolve your issue properly.

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Re-Shipment Policy

If a package is officially confirmed as lost by the shipping carrier, or if tracking information has remained inactive for an extended period and we reasonably determine that the package is unlikely to arrive, Drift Vertex may provide a replacement shipment at no additional shipping cost.

To be considered for a replacement shipment:

  • The customer must contact us and report the shipping issue.
  • We may investigate the shipment with the carrier before approving a replacement.
  • Replacement shipments are subject to product availability.
  • If the original package arrives after a replacement has been dispatched, the customer must notify us and may be required to return one of the packages using a prepaid return label provided by us.
  • Depending on the circumstances, Drift Vertex may provide a refund instead of sending a replacement.

Lost or Stolen Packages

Drift Vertex is not responsible for packages that the carrier's tracking system confirms as successfully delivered but that are subsequently reported as missing or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Neighbors
  • Building management
  • Household members
  • Your local postal carrier or delivery facility

If you are still unable to locate the package, please contact our support team and we will assist you in investigating the delivery.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Drift Vertex is not responsible for delays, failed deliveries, or returned packages resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the information before the order is shipped. However, once fulfillment or shipment has begun, address changes cannot be guaranteed.

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Our Commitment

At Drift Vertex, we strive to provide a smooth and dependable experience throughout the entire order and delivery process.

If you have questions regarding your order, shipment status, tracking information, or a delivery issue, please contact our customer support team.

Email:
McreeCirelli1059@hotmail.com

We will review your request and provide assistance as soon as reasonably possible.